NTID – Manager-Department of Access Services

Manager-Department of Access Services

5128BR

NTID Interpreting Team for NTID, CAST & KGCOE

National Technical Institute for the Deaf

Employment Category: Fulltime

Wage Band: 120A

Department/College Description

The Department of Access Services (DAS) at RIT/NTID seeks candidates to join the largest staff of interpreters working in post-secondary education. RIT/NTID is a dynamic, language-rich environment of 1,500 deaf students, staff and faculty on a campus of 18,000 students. DAS boasts a phenomenal professional development program that offers over 400 hours of PD annually. Interpreters earn competitive wages and enjoy a benefits package that is second to none in our industry.

The interpreting component of Access Services is organized into five interpreting teams: 

  • Science and Health Services
  • Liberal Arts
  • Imagining Arts & Sciences
  • Business, Computing & Information Sciences
  • NTID, Engineering and Applied Science and Technologies.

Interpreters work primarily in the specialized content areas of their teams, which correspond with the nine colleges of RIT.

Detailed Job Description

Manage the provision of interpreting services to academic and non-academic areas within colleges and student organizations at RIT.

Supervise professional staff interpreters (30), coordinators (2), apprentices, student interpreters and a shared staff assistant, as well as interact with temporary hires, student employees and contract employees. Provide leadership, guidance, discipline, support and encouragement for all employees.

Additional supervisory responsibilities include:

  • Hire, observe and coach new interpreters
  • Conduct performance appraisals on an annual basis
  • Recommend staff promotions and merit increases
  • Initiate disciplinary actions including terminations
  • Establish annual plans of work for staff, including professional development/training plans

Utilize Access Services Database System (ASDS) to monitor services, communicate with consumers regarding status of their requests for services, establish schedules and shifts for employees, manage on-call system, assure coverage for employees out of work and generate reports for operations such as cross-checking data with RIT Kronos payroll system. Verify and sign off timecards in Kronos.

Oversee coordinators who assist on a daily basis with assigning for services, building and monitoring schedules with appropriate workloads and troubleshooting issues, concerns or problems with service delivery and/or consumers.

Administer and monitor department budget, inclusive of apprentices, temporary hires, students interpreters, staff payroll and time reporting, professional development travel funds, hospitality, instructional and office supplies.

Administer the provision of interpreting services for consumers with secondary disabilities using established practices and ensuring compliance with the Americans with Disability Act (ADA).

Forecast, assess, oversee requests for services, consult/negotiate designated sections and services needed within the areas of responsibilities, in cooperation with NTID support and RIT faculty, as well as with consumers requesting services. Maintain an on-going presence, communication and partnership with all as required.

Together in consultation with other managers make recommendations to DAS Assistant Dean/Director to improve access service procedures, practices and protocols.

Assist the DAS Assistant Dean/Director with a total budget of approximately 16 million dollars, which constitutes the provision of approximately 150,000 hours of interpreting.

Provide consultation, guidance and referral regarding Health & Safety matters, Cumulative Trauma Disorders, Workers’ Compensation system, other benefits available to employees and institute service needs such as Human Resources & Payroll.

Required Minimum Qualifications

  • Bachelor’s degree required; Master’s degree preferred
  • Two to three years’ minimum experience in a supervisory role
  • Certified Interpreter or Certified Deaf Interpreter certification required; or test at DAS level 3 (Interpreter level) or beyond
  • Specialized skills include: Knowledge of and experience in using current assessment methods for interpreters. Expert/master skill level interpreting experience.
  • Demonstrated understanding of:
    • Role and function of interpreting
    • Registry of Interpreters for the Deaf Code of Ethics
    • Various Communication Theories in the Workplace
    • ASL and other modes of communication
    • Deafness and Deaf Culture

Preferred Qualifications

Required Application Documents

Cover Letter, Curriculum Vitae or Resume, List of References

How to Apply

In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff.

Click the link to search openings and in the keyword search field, enter the title of the position or the BR number.

The direct link to this posting can be found here: https://apptrkr.com/1831194

Additional Details

The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources.RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities.RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, and you wish to discuss potential accommodations related to your application for employment at RIT, please contact the Human Resources office at 585-475-2424 or email your request to Careers@rit.edu.

Rochester Institute of Technology, the 10th largest private university in the U.S., is among the world’s leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the “Great Colleges to Work For.” RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit http://www.rit.edu/overview/rankings-and-recognition and http://www.rit.edu.

As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employee’s pay, provide a total compensation package that can be tailored to meet your needs. More on RIT’s Benefits, Health & Wellness program can be found at:https://www.rit.edu/fa/humanresources/content/benefits-health-and-wellness

RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov